Omnichannel transformation and the impact on talent acquisition
Posted on 01.08.2018 by Wilbury Stratton
Wilbury Stratton has recently completed research on the rising importance of omnichannel within customer service and the impact that has on talent acquisition. With new capabilities available in predictive analytics that enhance the customer experience a great many consumer-facing businesses have looked to modernise their customer services IT systems. In some cases, businesses are replacing decades old systems. Despite common…Read Post
Is the fear of Brexit driving a financial exodus justified?
Posted on 31.07.2018 by Wilbury Stratton
As featured in the Financial Director. Earlier this year Jeremy Browne, former minister of state and the City of London’s EU envoy, claimed that Brexit-related job losses across the UK banking, insurance, and asset management sectors may not be as drastic as initially feared. Surprising, as this goes against the grain of most other media commentary which suggests our departure…Read Post